Converting intent into bookings.
From demand generation to revenue conversionYour WeChat Mini Program becomes a natural extension of your sales and marketing stack, delivering a seamless experience for students while giving your team the visibility, data, and control they need.
Where enquiries are won or lost
Mini Programs are effective at generating visibility and enquiries, but conversion often drops immediately after an enquiry is submitted.
Slow follow-up, disconnected channels, and time zone delays can quickly erode customer intent, and can damage your brand reputation in a vital market.
This is where revenue is often lost.
Engage at the moment intent is highest
The VIVA Chat Centre improves enquiry-to-booking performance by responding at the moment intent is highest, while keeping every conversation structured and focused on sales progression.
It helps teams to:
- Follow up instantly
- Retain full context from enquiry to booking
- Confidently guide conversations towards clear next steps
The result: better conversations, stronger conversion and higher ROI from Mini Program traffic.
Built-in translation. Seamless conversations.
The VIVA Chat Centre means that language is no longer a barrier.
Students message in Chinese via WeChat.
Sales teams respond in English.
Our integrated translation tools bridge the conversation in both directions.
You can engage directly and effectively with Chinese students and parents, without the need for Mandarin-speaking sales staff.
Start small. Scale with confidence.
Enable and test with full control
Begin with human-led conversations
Layer in AI when the time is right
